Introduction
Cockreative website offers packages of design, development, and maintenance services to meet the business needs of domestic and international clients. This service use policy clarifies the rights and responsibilities of both the clients and Cockreative in the process of providing and using the service.
Conditions of Service Use
Registration Information: Clients must provide accurate personal and business information during service registration. Any incorrect or incomplete information may affect our service delivery process.
Purpose of Use: Cockreative services are only to be used for legal purposes and must comply with Vietnamese laws. Clients are not permitted to use our services for fraudulent purposes, defamation, or infringing on the rights of third parties.
Compliance: Clients agree to comply with the rules, guidelines, and policies related to the services as issued by Cockreative. Any violations may lead to service suspension or termination.
Rights and Obligations of Cockreative
Service Provision: We commit to providing services according to the agreement in the contract, ensuring quality and features as described in the selected service package.
Technical Support: We offer technical support to clients during the use of the website through various means such as email, phone, or online support tools. Support time depends on the service package chosen by the client.
Information Security: Cockreative commits to keeping client information confidential, not disclosing it to third parties without client consent unless required by competent authorities.
Rights and Obligations of Clients
Service Use Rights: Clients have the right to request Cockreative to fulfill the terms and conditions agreed upon in the contract, including feature, quality, and completion time requirements.
Confidentiality Responsibility: Clients are responsible for keeping their login and personal information related to their account and services confidential. Any damages arising from client negligence are not the responsibility of Cockreative.
Timely Payment: Clients are responsible for making full and timely payments for the services used. In case of payment issues, clients need to notify promptly for assistance.
Refund Policy
Refund Conditions: In cases where the service does not meet the commitments in the contract or has serious quality issues, Cockreative will consider refunds for clients according to the company's refund policy.
Refund Procedure: To request a refund, clients need to contact Cockreative's customer service within 7 days from the date the issue occurred for support.
Service Termination Policy
Termination for Violation: Cockreative reserves the right to terminate the service without refund in cases where clients violate the agreed terms, affecting the company's operations or causing harm to the rights of third parties.
Termination Upon Request: Clients may terminate the contract at any time, provided they notify Cockreative at least 15 days in advance and fully pay any arising fees (if any).
Dispute Resolution
All disputes arising from the use of the service will be resolved through negotiation between the two parties. If an agreement cannot be reached, disputes will be resolved at the competent court according to Vietnamese law.
Policy Update and Adjustment
Cockreative reserves the right to adjust and supplement the terms in this policy to conform to legal regulations and business conditions. Changes will be notified to clients via email or announcements on the website.
General Policy