Scope of Application
The shipping and delivery policy applies to website service products and related documents delivered to customers after the completion of the website design and development contract.
Delivery Method
After completing the design and development of the website, we will hand over all source codes and user manuals through online means: email or online management system. For maintenance and upgrade services, we will perform updates directly on the customer's system or through pre-agreed online communication channels.
Delivery Time
The delivery time of the product depends on the signed service package. This time will be clearly stated in the contract and typically ranges from 3 to 30 working days depending on the scale and requirements of the customer.
Responsibility During Delivery
Cockreative commits to providing services within the committed timeframe. In the event of unforeseen delays, we will promptly notify and offer alternative solutions to ensure the customer's rights are protected.
Inspection and Confirmation
Upon receiving the product, the customer is responsible for checking all delivered services. If there are any errors, the customer must immediately notify Cockreative within 7 days for support and rectification.
Shipping & Delivery Policy