Purpose of Customer Information Collection
The purpose of collecting customer information is related to the following issues:
- Customer support: purchasing, payment, delivery.
- Providing product information, services, and support as requested by customers.
- Sending notifications about our latest programs and products.
- Resolving issues arising during the purchasing process.
Scope of Information Collection
We collect customers' personal information during the ordering process or while using the website, including the following information: Full Name, Email Address, Phone Number, Address, and data provided by the user during their use of our website.
Duration of Information Storage
Customer personal data will be stored until a deletion request is made by the customer. Otherwise, customer personal information will be secured on Cockreative's server.
Individuals or Organizations That May Access the Information
- For delivery purposes, information such as Name, Address, and Phone Number will be provided to shipping partners.
- For company staff, specific departments will handle customer service during product use.
- Joint programs, co-implementation, outsourcing for the purposes mentioned in Section 1, always apply the personal information confidentiality requirement.
- Legal requirements: We may disclose customer information if requested by competent state agencies to comply with legal processes.
- Business transfers (if any): In the event of a merger, consolidation, or partial transfer to another company, the buyer will have access to the information we store and maintain, including personal information.
Address of the Information Collection and Management Unit
- Company name: COCKREATIVE JOINT STOCK COMPANY.
- Established and operating under Business Registration Certificate No: 0315979170 issued by the Department of Planning and Investment of Ho Chi Minh City on October 25, 2019.
- Headquarters: 274/58 Nguyễn Văn Lượng, Ward 17, Gò Vấp District, Ho Chi Minh City, Vietnam.
Methods and Tools for Users to Access and Edit Data
If you have any requests regarding accessing and editing the personal information provided, you can:
- Call directly to the phone number: +84 (708) 098-992
- Send an email to: [email protected]
Mechanism for Receiving and Resolving User Complaints Related to Misuse or Outside the Scope of Personal Information
At Cockreative, protecting customers' personal information is very important. Customers are assured that the information provided to us will be kept confidential. Cockreative commits not to share, sell, or rent your personal information to any other party. Cockreative only uses your information in the following cases:
- Enhancing the quality of customer services.
- Resolving disputes and complaints within 7 days from receiving the information.
- When requested by legal authorities.
Cockreative understands that protecting customers' personal information is our responsibility. Therefore, if you have any questions or suggestions regarding Cockreative's information security policy, or if your personal information is misused or beyond the notified scope, please contact us via hotline: +84 (708) 098-992 or email: [email protected] for support.
Privacy Policy